Miniature House Display Box

Return and After-Sales Service Policy

I. Inspection Procedure
1. Recipients must inspect parcel integrity upon delivery. For damaged, waterlogged or severely deformed packages, request in-person unpacking inspection with photographic evidence.
2. If packaging remains intact, complete product inspection within 24 hours post-delivery.

II. Return Timeframe
Calculated from delivery date (per logistics records):
1. Within 7 days: Unopened & resalable products eligible for returns
2. Beyond 7 days: All returns/exchanges prohibited

III. Return Conditions
Eligible cases:
- Functional quality defects
- Wrong/missing items
Ineligible cases:
- Opened/used/altered products
- Missing accessories/gifts/packaging
- Non-defective color/size variances (≤±3% tolerance)
- Artisanal characteristics (natural material variations, handcraft marks)

IV. Return Packaging Requirements
1. Original protective packaging mandatory
2. Buyer assumes return shipping costs/risks
3. Recommended transport insurance (≥product value)

V. Product Characteristics Statement
The following constitute normal product features:
- Artisan-appropriate imperfections
- Natural material variations
- Measurement methodology variances
- Screen-to-real color deviations

VI. Non-Quality Issue Handling
Returns/exchanges excluded for subjective reasons including:
- Unreviewed product specifications
- Changed aesthetic preferences
- Self-measurement errors
- Color perception differences

VII. After-Sales Support
For assistance, email lartatelier09@gmail.com within 48 hours of delivery including:
- Order ID
- Issue description
- 4 multi-angle photos
- Shipping label image
Professional resolution within 3 business days

Note: This policy complies with EU Consumer Rights Directive 2011/83/EU and U.S. FTC regulations. Local consumer protection laws take precedence where applicable.